Quality Assurance & Professional Ethics

• Third party certification to ISO 20252 (International Quality Standard for Market and Social Research).
• Application of Interviewer Quality Control Australia (IQCA) standards in Data Collection.
• Professional internal auditing of all aspects of the organisation and projects.

• Company membership of ADIA (Australian Data and Insights Association).
• Company and Individual membership of The Research Society.
• Peer recognition for Philip Mitchell-Taverner as an active Fellow of The Research Society.
• Adherence to the Market and Social Research Privacy Code 2021.
• Application of the The Reserach Society Code of Professional Behaviour.
• Application of the ESOMAR Code of Practice.

• Qualification to QPR (Qualified Practising Researcher) for Senior Research Directors.
• Appointment of client facing staff with relevant University education or industry experience.
• A focus on continual improvement of skills and procedures.
• A focus on Professional Development as part of ongoing staff appraisal.
• Provision of internal and external training opportunities.

• Application of the ADIA Privacy (Market and Social Research) Code 2021 (approved by the Privacy Commissioner).
• Recognition of the principals of the ESOMAR Privacy Policy.

Further detail is available in Taverner’s Quality Policy, the Taverner Privacy Policy and by contacting our Quality Assurance Manager.